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What is complex care?

Complex care refers to the care provided for people with chronic or long-term health conditions including but not limited to acquired brain injuries, neurological conditions, spinal injuries, disabilities or even the use of feeding tubes. Whilst there is no single defining characteristic of complex care, the word ‘complex’ does imply requirement for a level of care intensity. Although there will still be a need for hospital visits for patients depending on their illness or condition, having complex care and an experienced and qualified carer will reduce the number of unnecessary hospital admissions and be able to provide guidance and context regarding a patients' situation. This will help reduce stress levels of everyone involved.

The aim of complex care at home is to provide support around an individual’s needs and enable them to retain their independence as much as possible. Irrespective of age or condition, remaining in the comfort of your own home should be a positive experience. Every patient’s situation is different and therefore, their care should be adapted to their needs. We assess every care need on an individual basis.

At Homecare Scotland, we don’t believe in boundaries which is why the people we support never feel limited. Where possible, we strive to keep life ambitions alive by assisting in a whole host of everyday or exceptional experiences such as social outings, wellbeing, shopping trips and holidays. Complex care also fulfill the need for companionship which can reduce or prevent loneliness among patients


The Importance of a good care team within complex care

Change can be difficult, however, having accumulated extensive experience within the industry, we are able to assist a smooth and comfortable transition for people of all ages from hospital to home care. Once a case management company or social worker has been appointed, we work closely with them, the client’s lawyers where possible and their family, to create and define an appropriate care package, recruit a complementary care team and lay the foundations for a lifelong, fully supported environment for patients.

Having the right staff in the right place at the right time is crucial to providing quality complex care. We meticulously screen and select our carers due to their experience, qualifications and personal skill sets because having skilled complex carers strengthens the care provided. The final say, however, lies with the patient and their family on who makes it onto the care team. Being a Real Living Wage employer, we believe that people deserve to be rewarded for their hard work. This also ensures our caregivers are enabled to live well and concentrate on you, the people we support.

If you believe complex care may be a good fit for yourself or a loved one, be assured that we are by your side every step of the way. We will help you make sense of what quality of life means in the context of your situation in order to make informed decisions regarding the most appropriate care.

If you want to find out more about complex care, any other care services we offer or want to work for us; contact us today!

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